Privacy Policy

What we collect

Email address (optional)

• We collect your email only if you join the waitlist or contact us for support
• Used exclusively for early access invitations and essential product updates
• You can unsubscribe anytime

Swing videos (when you use the app)

• Videos you upload are processed to generate personalized swing feedback
• We also analyze video quality (angle, lighting, framing) to provide recording guidance
• Videos are stored to let you review your practice history and track progress over time
• You can request deletion of your videos at any time

Usage data (optional, minimal)

• Basic diagnostics like crash logs and performance metrics to maintain service reliability
• No tracking of your personal behavior or swing data for advertising purposes

How we use your information

• Provide the core service: analyze your swing videos and deliver actionable feedback
• Improve reliability: debug issues, optimize performance, and prevent abuse
• Communicate with you: send waitlist updates, early access invitations, and respond to support requests

What we don't do

• We don't sell your data. Your personal information and swing videos are never sold to third parties
• We don't use your videos for advertising. Your content is used solely for the service you signed up for
• We don't track you across the web. No third-party advertising pixels or invasive analytics

Third-party services

To operate Arc, we use trusted third-party vendors for infrastructure services like hosting, cloud storage, and AI processing. These vendors:

• Process data only on our behalf to provide services
• Are bound by contractual privacy and security obligations
• Do not use your data for their own purposes

We choose partners carefully and require them to maintain strong data protection standards.

Data retention

Swing videos: We store your videos so you can review practice history and track improvement over time. You can delete individual videos or your entire account at any time.

Email and account data: Retained only as long as needed to provide the service and comply with legal obligations.

Diagnostic data: Kept temporarily for debugging and performance optimization, then automatically deleted.

Your rights and choices

• Access your data: request a copy of the personal information we have about you
• Delete your data: request deletion of your videos, account data, and email
• Correct inaccuracies: update your information if it's incorrect
• Opt out of emails: unsubscribe from non-essential communications anytime

To exercise these rights, contact us at support@gettingarc.com

Security

We implement industry-standard technical and organizational measures to protect your information, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure cloud infrastructure with access controls
• Regular security audits and monitoring

While we take security seriously, no system is 100% secure. We continuously work to improve our safeguards.

Children's privacy

Arc is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. For material changes, we'll notify you via email or through the app.

Continued use of Arc after changes means you accept the updated policy.

Contact us

Questions about this policy or how we handle your data? Reach out anytime:

Email: support@gettingarc.com